An incident yesterday reminded me that it is now 20 years since I entered the world of being a full-time Consultant-Trainer! Perhaps some observations would be constructive to those involved in taking their organizations and companies to the next level? There is an assumption that providing the best facilities, food and resource persons will result in a good learning experience, but this is not so. What participants really want is guidance and opportunities to translate what they learn into actual experiences in their workplaces. I encourage learning logs in my classes, as my part of the process.